Privacy Policy

Your privacy and data protection are important to us

Last Updated: May 21, 2026

Introduction

Cascade Lock (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our locksmith services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request a quote or service through our website
Contact us via phone, email, or text message
Subscribe to our communications
Use our services

This personal information may include:

Name
Phone number
Email address
Service location/address
Service requirements and notes

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We use this information to improve our website and services.

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our locksmith services
Process your service requests and quotes
Communicate with you about your service requests
Send you text messages and emails regarding your service (with your consent)
Improve our website and customer service
Send you promotional communications (with your consent)
Respond to your inquiries and support needs

SMS Text Messaging Disclaimer

Consent to Receive Text Messages

If you opt in to text messages, Cascade Lock may send messages related to your service request, including:

Service confirmations and updates
Technician arrival notifications
Quote and estimate delivery
Follow-up communications
Review requests
Promotional offers (if you opt-in)

Message Frequency & Rates

Message and data rates may apply according to your wireless carrier’s plan. Message frequency will vary depending on your service needs and interactions with us.

Opt-Out Instructions

You can opt-out of receiving text messages at any time by:

Replying “STOP” to any text message from Cascade Lock
Contacting us at (503) 218-8790
Emailing us at admin@cascadelock.com

After you send “STOP,” we will send you a confirmation text message and you will no longer receive text messages from us. If you wish to opt back in, simply contact us and we can resume text communications.

Help

For help or support with text messages, reply “HELP” to any message or contact us at (503) 218-8790.

Information Sharing and Disclosure

No Third-Party Marketing

We do not sell, trade, or rent your personal information to third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS Opt-In Data Protection

All SMS/text messaging originator opt-in data and consent will not be shared with any third parties. This information is kept strictly confidential and used solely for our communication with you.

Service Providers

We may share your information with trusted service providers who assist us in operating our business, such as email service providers and SMS messaging platforms. These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt-out of marketing communications
Withdraw consent for SMS messaging at any time

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Cascade Lock

Phone: (503) 218-8790

Email: admin@cascadelock.com

Service Areas: Portland, Vancouver WA, and Salem Metro Areas

Technician Reference applications

For professional credential applications, approval records and restricted reference access, also read our Application Privacy Notice and Professional Access Terms.